Once you successfully login, you will be able to change your address under the account information. If you need further help, you can call customer service at 1 (888) 741-1115 (toll-free) and a representative will be able to assist you. And that is how you do a Direct Express address change.

Will stimulus checks be deposited on Direct Express card?

No. All federal benefit payments will continue to be made on time. Cardholders will receive their regular benefit payment deposit to their Direct Express® card account on the regular payment date.

How do I get rid of Direct Express?

You can close your Direct Express card account at any time at no charge by calling the Direct Express card Customer Service Department. They are available 24 hours a day, 7 days a week. The number to call is 1 (888) 741-1115.

What to do if you change your direct express address?

If you move or change your address, call the Direct Express ® card toll free Customer Service Department number on the back of your card. You will need to separately notify the federal paying agency about your new address. Direct Express ® does not provide this information to any federal agency.

How to contact direct express for customer service?

If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express ® customer service immediately by calling the number on the back of your card. Realize the potential of your Direct Express ® card with 24/7 customer service.

How long does it take to get a new direct express card?

5.3 How long will it take to receive a replacement card if reported lost or stolen? If your Direct Express ® card is lost or stolen, immediately call the Direct Express ® card toll free Customer Service Department number on the back of your card. Replacement card will arrive by standard mail within 7 to 10 days.

What to do if your direct express card is not working?

Second, it’s urgent that they report the issue to customer service so that the card can be shut off and a new one issued, so that the problem will not continue.