arts
What are the 7 sins of service?
Karl Albrecht identified a number of attitudes and behaviors that he referred to as the 7 Sins of Service. These are the ways that customer-facing employe...
Read Journal Category
Arts
arts
What shipping is TNT?
TNT is operating as FedEx in the US. Now you can expect the same great service you know and love with access to one of the world’s largest shipping networ...
Read Journal
arts
What ingredients are in car air freshener?
Air fresheners emit over 100 different chemicals, including volatile organic compounds (terpenes such as limonene, alpha-pinene, and beta-pinene; terpenoi...
Read Journal
arts
What is the function of food and beverage department?
Food and Beverage department is Responsible for: The operation of all the Food and Beverage outlets (Restaurants, Bars, Room service, Lounge, Banquets ) F...
Read Journal
arts
Which two rules should be followed by call center employees to ensure customer satisfaction choose two?
Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.) Show favoritism to returning customers. Sympath...
Read Journal
arts
How do vending machines detect fake bills?
Some vending machines use ultraviolet scanners to measure the glow from a bill to verify it is real. Real currency bills are also printed using magnetic i...
Read Journal
arts
Is McDonalds more successful than Burger King?
Granted, McDonald’s is the second-largest fast food chain in the world. But if you believe this study, ‘McDonald’s’ as a brand is worth almost 18.5 times ...
Read Journal
arts
What makes a good reception area?
A well thought-out layout – The reception area should be clean and uncluttered, with furnishings spaced so that visitors are not crowded together but clos...
Read Journal
arts
What is a field salesperson?
A salesperson who is responsible for contacting and selling goods and services to customers in their place of business or residence. What is the role of a...
Read Journal
arts
Do they still make Baby Phat clothing?
Baby Phat is an American clothing brand established by Kimora Lee Simmons (now Kimora Lee Simmons Leissner). Initially named ‘Phat Fashions’, the brand be...
Read Journal