How to cancel your eir services

1. To cancel your eir service you will need to give us 30 days notice. Please call us on 1901 or visit our switching page for more information.
2. If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work.

How do I contact EIR customer service?

For more on this please contact eir. Contact us on 1901 Mon-Fri (8am – 6pm) or visit to speak to our Webchat team Mon-Fri 7am to 10pm and Sat & Sun 9am to 6pm.

How much does it cost to cancel a EIR contract?

7.10. 3.2 eir agrees to accept termination of a Customer’s account outside the Initial Period without the need for one (1) months’ notice in which case the Customer will be obliged to pay to eir a termination charge of one (1) month’s rental in lieu of notice.

What is EIR customer care number?

1800 773 729
Consumer. Call 1800 773 729 after 9am.

Can I get out of my eir contract?

We hope you’re happy with your service, however, if you have decided to leave eir we’ve put together what you need to know. You can complete the termination of your services by either Switching or Ceasing.

How long is my eir contract?

eir bill pay customers: You must have completed your minimum contract term before requesting an unlock code (standard contract length is 24 months)

How do I get my money back from eir?

What do I need to request a refund?

1. You will need to know the credit amount on your bill.
2. You will need to include an email on your online request form to allow us to contact you to advise on the refunds status.
3. You will need to select the type of refund that is being requested;

Is eir 1901 a free number?

… 1901 (freephone) or click here to chat with one of our agents and…

Can I break an eir contract?

If you are within the minimum term for your contract you will be liable for an early termination charge. We will bill you for this charge after your services terminate. The amount you will be charged will be calculated based on the number of days you have left on your minimum contract term.

How do I opt out of eir deal?

The easiest way to cancel an add-on is to text the opt out code for your add-on to 50104.

Are 1901 calls free from mobiles?

General local and international operator services are no longer provided to payphones and have never been available from mobile phones. If you need to report a fault with a public payphone or other eircom service, call eircom customer care on 1901 (free of charge).

Can I buy out my phone contract?

Fees for cancelling a contract If you cancel before the minimum contract term is up, you’ll have to pay an early termination fee or buyout your contract. If you want to cancel your mobile phone contract after your initial contract term is up, you can do so at any time, although most companies require 30 days’ notice.

Why is my eir bill so high?

Possible reasons your bill is higher than expected: You may have usage/excess charges on your bill for usage not covered by your broadband, home phone or mobile plan. You can keep track of your usage in my eir to prevent out of bundle charges in future. See our Usage allowance article to learn more about usage charges.

Can I return a phone to eir?

Less than 28 days – Device is faulty (excluding iPhone). You must return to the store that sold the products to you. Stores can carry out exchanges of faulty phones where the fault can be verified in store (excluding iPhones) within 28 days of the purchase date.

Are 0818 numbers free eir?

Are 0818 numbers free? No, 0818 numbers are not free. They will be included in free minutes or call bundles.

Are 1890 numbers free?

Are 1890 numbers free? No, calls to 1890 numbers are not free. 1890 numbers can cost you from 5c to 31c per minute depending on whether you’re calling from a landline or a mobile.

Can I break my contract with eir?

Is 0818 a free phone number in Ireland?

Are 0818 numbers free? No, calls to 0818 numbers are not free. 0818 numbers can cost you from 5c to 50c per minute depending on whether you’re calling from a landline or a mobile. Click here to see what the cost of calling 0818 numbers from most phone (landline and mobile) companies in Ireland.

Are 1890 numbers free from mobiles?

Calls to 1800 numbers from both landlines and mobiles remain free. This means that organisations that currently provide NGN services will be easier to access.