We’ve changed the way you get help from eBay. Our 1-866-540-3229 phone number is no longer in service, and 1-866-961-9253 is now a dedicated line for customers who may have experienced fraud on their account.

How do I report a scammer on eBay?

In order to report an eBay buyer, go to My eBay. Then, go to your orders and click on leave feedback next to the order you need. Finally, select the Report buyer option. On the other hand, if your customer is not violating any eBay rule and the problem can be specified, there are some other ways to solve it.

How do I talk to a live person at eBay?

Click the Call us, Chat with us, or Email us link on the right side of the page.

Can the police get involved with eBay?

Reports about transactions outside of eBay or PayPal may not be investigated by law enforcement, although your report will help the police to build intelligence and monitor fraud activity. eBay will always assist in a criminal investigation received from Law Enforcement.

Can I report a eBay scammer to the police?

If you’ve been defrauded by a seller on eBay or have reason to believe you have discovered stolen goods, we strongly encourage you to contact your local police to report the incident and ensure that you obtain a crime reference number.

Can police get involved with eBay?

Yes they can but it depends on the agency’s policies. It almost always is going to involve enlisting the help of a police investigator in the jurisdiction in which the eBay listing was placed.

What is the phone number for eBay fraud?

Our 1-866-540-3229 phone number is no longer in service, and 1-866-961-9253 is now a dedicated line for customers who may have experienced fraud on their account. If your query is not related to fraudulent activity, our experts on this line won’t be able to help you.

How to get help with a recent order on eBay?

If you need help with a recent order, sign in if you haven’t already and select the item above to get started. If you’re a seller, you can also go to to manage issues with returns, items not received, refunds, feedback and defect removal, and any policy notifications we’ve sent you.

Where do I find the help page on eBay?

Find the eBay Help article that deals with your issue. If you can’t find the answer you need in the article, scroll to the bottom of the page and choose a contact option. When you do this, your contact is directed to a qualified agent who is an expert in dealing with issues like yours.