Visit TiVo Customer Support online at If you have issues with missing channels, incorrect channels, or other channel lineup issues, visit

What is TiVo service number?

Customer support: Weekdays – 8am to 5pm PT. Weekends – Closed. 877-367-8486. Sales support: 877-289-8486 or 877-BUY-TIVO.

How do I find my TiVo service number?

You can find it either:

1. On the bottom of your TiVo BOLT, or.
2. On the TiVo BOLT user interface screen. Go to TiVo Central > Settings & Messages > Account & System Info > System Information.

How do you troubleshoot TiVo?

Power cycle your TiVo device, modem and router.

1. Unplug your modem and router then wait 10 seconds and plug them back in. A full restart can take 30-60 seconds.
2. Unplug your TiVo device’s power cord for 20 seconds, then plug it back in.
3. After your TiVo device, modem and router have restarted, go to Step 4.

Does anyone use TiVo anymore?

Yes most every cable company has their own DVR, but there are DVR’s and then there is the TIVO DVR. What Tivo brings to the game is a much better user interface and the ability to skip through many commercials.

Why did TiVo fail?

TiVo failed to impact the CableCard spec to be more 3rd-party friendly. TiVo failed to get exclusive content distribution deals for their hardware. TiVo failed to come up with a value proposition that made sense. $15/mo is too much for this feature, and cable providers sold their DVRs for much less.

Is TiVo free to use?

Though TiVo Plus is a free service, being a TiVo owner is not. For example, the new TiVo Edge DVR for cable customers is $400, followed by a $14.99 per month service fee, which can be paid either as an annual fee ($149.99) or all at once with a lifetime plan ($549.99).

How do I know what TiVo I have?

TiVo model numbers are located on the back of the TiVo, in a white or silver square area, together with the TiVo service number.

How do I activate my TiVo?

Go to and sign in with your TiVo.com username and password. The following screen will be displayed….Activate TiVo Stream 4K

1. Enter the activation code.
2. Enter the letters and/or numbers displayed in the white “Captcha” box.
3. Agree to the User Agreement and Privacy Policy.

Why is my TiVo mini not working?

Restart or Powercycle your host DVR, TiVo Mini, and your network devices (modem, router, MoCA adapters), and make sure all network connections are secure. Leave the TiVo Mini unplugged while host DVR and network is rebooting. 5. If this still does not resolve the issue, Contact TiVo Support.