It’s not easy to get new clients to answer heaps of questions when they just want to get on with the project, but trust me that after enough sticky situations, you’ll realize it’s worth the extra effort. So how do you actually get clients to give you the answers you need?

When do clients say ” Let me think about it “?

Whether you’re on a sales call or you’re in a sales meeting, “Let me think about it” is one sentence you don’t want your prospect to say. When you ask a client if they would like to place an order today, you’ve heard them say, “I’m still not quite sold on it” or “I might need more information.”

When do you know what the client is expecting?

This is usually when you realize that you don’t actually know exactly what the client was expecting. No matter how much research you do before beginning a project, it all amounts to nothing if you don’t know how the client will be judging your final output.

What to do when you don’t know the answer to a customer’s question?

If the questions they’re asking aren’t necessarily relevant to the help they need, you shouldn’t feel ashamed that you aren’t sure how to answer them. If the nature of the questions pertains to the customer getting off track, it’s good policy to gently redirect them back to the topic at hand. This comes with two benefits.

What do you want from a freelancer as a client?

Some clients prefer to leave you to work alone and be wowed with the end result. Others want to be involved every step of the way. Make sure you’re tailoring your way of working to the client by asking this question upfront. 9. What do you value most in your relationship with freelancers?

When to go the Extra Mile with a client?

Go the extra mile. As you grow your business and your client relationships, there will be times that you’ll have to make a decision on when to adjust or expand your core offerings to cater to the needs of a client.

Do you think every client is the same?

Every client is different: there are those who think they trust you enough to produce something better than what they could come up with… which translates to “there’s no use to me answering your questions.”

How to get in touch with your clients?

Besides the obvious ways of getting in touch, such as phone and email, newer ways of contact are emerging such as chats. This means a lot. It probably means their existing image is not good, so you might be in for a lot of cleaning up.

What’s the best way to work with a client?

There’s no use working toward a deadline of Tuesday morning and providing the client with the first draft on Monday if they can’t provide feedback straight away. Set expectations for your own benefit—so you’re not left waiting impatiently with no end in sight.