How to Advise Customers on Appropriate Wine and Food Choices

1. Use of winemakers. Several winemakers/merchants are prepared, on request, to help venues develop a ‘suggestion list’.
2. Reading wine labels. Many wines will list on their label the types of foods that the wine will be compatible with.
3. Wine literature.

How do you recommend wine to a customer?

Make a Recommendation Making your recommendation is as simple as describing what the wine is like (knowing your products) and then telling the customer why you think they’ll enjoy it based on what they’ve already told you (figure out what the customer wants).

When pairing food and wine the following steps should take place?

9 Tips For Pairing Wine & Food

• The wine should be more acidic than the food.
• The wine should be sweeter than the food.
• The wine should have the same flavor intensity as the food.
• Red wines pair best with bold flavored meats (e.g. red meat).
• White wines pair best with light-intensity meats (e.g. fish or chicken).

What is the 3 minute rule in service?

When a meal has been served to the customer, it is important for service staff to revisit the table a few minutes later to check that the meals are to the customer’s satisfaction. This is commonly known as the ‘three-minute check’.

What are the 3 minute check?

The 3 minute check gives customers an opportunity to tell you if: there is something wrong e.g. their steak is not cooked as they ordered, or the food or coffee is cold. they would like to order something extra e.g. a salad or another drink.

Why is proper wine service important in restaurants?

Following the proper protocol when serving wines to your restaurant’s guests is central to enhancing their overall dining experience and can also help your establishment sell more wine. Your staff will also seem more professional, which can help you gain return customers and improve your reputation as a business who knows their wines.

Where does proper wine service take place at a bar?

Most wines available by the glass are kept behind the bar, and the bartender pours the single glass for the server to deliver. Proper wine service by the bottle is performed at the table by the server. We’ve created a simple guide to help you with your wine service.

How to help your customers and improve service?

Tips for Assisting Customers and Improving Service Be Available, Make Eye Contact, and be Cheerful. The first way that you make your customer feel valued is by… Be Eager to Help but Not Aggressive. Remember, first impressions are key when assisting a customer. Customers who have… Close the …

Is there etiquette for pouring wine at a restaurant?

Wine has the unique ability to elevate the guest experience, enhance your menu, and boost your alcohol sales. The catch is that wine comes with its own rules of service and etiquette, which can be a little intimidating to the less experienced.