Encourage your customers to drink water and eat food. If possible, have food available for your customers during all hours of service. Be alert in case customers buy on behalf of drunken people. If you or your staff are in doubt about whether a customer is drunk, refuse to serve.

How do you cut an intoxicated guest?

Ultimately, cutting someone off is at the bartender’s discretion. In general, though, protocol says that if you spot someone who’s over their limit, you should stop serving that person alcohol, hand over a glass of water, close the tab and call a cab. It’s not always that cut-and-dry when someone’s so wet, though.

What are the signs of intoxication?

Some common signs of intoxication are: Loud speech, boasting, crude behavior, drinking alone, drinking too fast, slurred speech, ordering doubles, buying rounds and stumbling. There is no single indicator that will specifically identify visible intoxication.

What are 4 disabilities that mimic the signs of intoxication?

Medical Conditions that Mimic Intoxication

• diabetes;
• hypoglycemia;
• epilepsy;
• stroke;
• hypoxia from emphysema;
• hyper- or hypothermia;
• brain injuries;
• reactions to medications;

How would you deal with a hostile or aggressive patron?

How to Deal with the Grumpy Patron

1. Listen. Let the patron tell you what the problem is, and do not interrupt.
2. Breathe. Inhale slowly and deeply, and exhale out long.
3. Pay attention.
4. Lower your voice.
5. Watch body language.
6. Call for backup.

How to deal with a drunk customer at a bar?

If the customer has wandered in from another bar or restaurant, you can refuse to serve them. They may claim you’re acting illegally, but you’re not. You are acting responsibly. • Offer the customer some coffee and some food, as an alternative to a drink. • Call a cab or another ride home for the customer. Do not let them drive!

What should you do if someone comes into your restaurant drunk?

Offer them food or other types of non-alcoholic beverages. The best advice: simply do not over serve. If someone comes in drunk, have your staff watch them, and cut them off to maintain a safe environment for the other patrons. More than anything, you don’t want any legal liability if there are any issues.

What should I do if a customer won’t stop drinking?

Stop the drinking before it gets to be a big deal. Only if the customer won’t cooperate should you walk away and refuse to serve her. If you’re having trouble cutting a person off, consider offering to pay for the person’s drinks, as long as he leaves immediately. Make sure the patron has a way home, either in the form of a cab or a friend.

What should you do if a customer is intoxicated?

Customer is showing signs of intoxication. Offer them food or other types of non-alcoholic beverages. The best advice: simply do not over serve. If someone comes in drunk, have your staff watch them, and cut them off to maintain a safe environment for the other patrons.