Your Team of Experts is typically available 24 hours a day, 7 days a week. However, due to recent COVID-19 guidelines, we’re temporarily adjusting hours to help keep your team safe. You may still contact them between the hours of 4:00AM to Midnight PT.

Where do I file a complaint against T-Mobile?

Please call 1-800-937-8997 or 611 from your T‑Mobile phone. You may also write to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380 or send an email via our website at

How long is T-Mobile customer service open?

Please enter your information below and a T-Mobile® Business Expert will contact you, typically within an hour during normal business hours: 5:30am – 5:00pm Pacific time, Monday through Friday. Or call us at 1-877-754-6367. or call 1-877-347-2127 from any phone. *All fields required.

How many call center employees does T-Mobile have?

Part of Field’s role is overseeing 17 call centers employing 12,000 people around the U.S., and Field was starting to worry about workers getting sick.

What is a 611 call?

For customers of some telephone companies in Canada and in the U.S., 6-1-1 is the abbreviated dialing telephone number used to report a problem with telephone service, or with a payphone. It is an N11 code of the North American Numbering Plan that are used for special services.

How do I make a formal complaint against T-Mobile?

T-Mobile US complaints contacts

1. Visit Customer Care Contact Information.
2. Call Headquarters on (425) 378-4000.
3. Tweet T-Mobile US Customer Care.
4. Tweet T-Mobile US.
5. Follow T-Mobile US.
6. Follow T-Mobile US.

How do I contact the CEO of T-Mobile?

Call the main line for T-Mobile’s Executive Offices at (425) 378-4000. At this direct line to AT’s corporate office, you can ask to speak with senior T-Mobile executives like the CEO or General Counsel (T-Mobile’s top lawyer).

Is T-Mobile working from home?

We established a virtual desktop environment so employees in our network operations centers and security operations centers could work from home the same way they do in the office. For our retail and care centers, we implemented cloud-based call routing. I attribute much of that to our Care and Retail team members.

How to contact T Mobile for technical support?

General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

How to get in touch with T Mobile?

General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. International Callers.

How can I make a call to T Mobile?

Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call. Message us. Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.

How to contact a T Mobile business expert?

We’ll call you. Please enter your information below and a T-Mobile® Business Expert will contact you, typically within an hour during normal business hours: 5:30am – 5:00pm Pacific time, Monday through Friday. Or call us at 1-877-754-6367.