We’re open and processing mail, tax returns, payments, refunds and correspondence. However, COVID-19 continues to cause delays in some of our services. Our service delays include: Live phone support.

How often does IRS update Where’s My refund?

once every 24 hours
Use the Where’s My Refund tool or the IRS2Go mobile app to check your refund online. This is the fastest and easiest way to track your refund. The systems are updated once every 24 hours. You can call the IRS to check on the status of your refund.

Is there a backlog of mail from the IRS?

“The IRS still has a huge mail backlog.” Indeed, one of her clients filed his 2019 income tax return online but chose to send a cashier’s check to the IRS. The bank writing the check said it had to be used within 60 days, so by the time the agency got to it, it was expired, said Morgan.

When to contact the IRS if you haven’t received your tax refund?

In most cases, you’ll get your tax refund within 21 days of submitting an electronic tax return. In some cases, however, it can take longer. You’ll have to contact the IRS if you haven’t received your refund, which requires some web browsing and possibly a phone call.

How to get a copy of the letter the IRS sent me?

When calling the IRS do NOT choose the first option re: “Refund”, or it will send you to an automated phone line. So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for “personal income tax” instead. Then press 1 for “form, tax history, or payment”.

Is the IRS still processing mailed tax documents?

The coronavirus pandemic has forced the IRS to temporarily suspend processing of mailed tax documents at many of its campuses and office locations. The IRS recently communicated plans to its employees for a phased re-opening that is expected to begin June 1.