Non-financial KPIs, also referred to as the intellectual capital of an organisation, include the knowledge, skills, brands, corporate reputation, relationships, information and data, as well as patents, processes, trust or an innovative organisational culture.

What metrics would you use as measures of quality?

This post gives a high-level overview of 14 metrics every quality executive should consider monitoring, depending on your specific goals and improvement needs.

• Cost of Quality.
• Defects.
• Customer Complaints and Returns.
• Scrap.
• Yield.
• Overall Equipment Effectiveness (OEE)
• Throughput.
• Supplier Quality Metrics.

How do you measure employee quality at work?

The 4 Metrics to Gauge Employee Performance

1. Quality of Work. Quality trumps quantity—especially when you consider employee productivity.
2. Employee Efficiency. An efficient employee is able to maximize their productivity with minimum effort and expense.
3. Training Programs.
4. Individual Goals.

What are financial key performance indicators?

Financial KPIs (key performance indicators) are metrics organizations use to track, measure, and analyze the financial health of the company. These financial KPIs fall under a variety of categories, including profitability, liquidity, solvency, efficiency, and valuation.

What are quality measures?

Quality measures are tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational structure and/or systems that are associated with the ability to provide high-quality health care and/or that relate to one or more quality goals for health care.

What are key performance indicators for employees?

Key performance indicators might include:

• Timeliness.
• Attention to detail.
• Creativity and innovation.
• Good time management.
• Ability to perform in all key areas of role.
• Consistency.
• Initiative.

  How can I measure and maintain my personal performance?

  Here are a few important steps towards effectively monitoring your own performance:

  1. Decide on the metrics. This is your career, no-one else’s.
  2. Self reflect.
  3. Re-read your job description.
  4. Continually seek feedback.
  5. Move forward.

  What is KPI and metrics?

  KPIs are measurable values that show you how effective you are at achieving business objectives. Metrics are different in that they simply track the status of a specific business process. In short, KPIs track whether you hit business objectives/targets, and metrics track processes.

  What are quality performance measures?

  Quality measures are “tools that help us measure or quantify health care processes, outcomes, patient perceptions, and organizational structure and/or systems…”1 They may also be called performance measures. View our full list of criteria of a performance measure.

  How do I measure performance?

  Here are a few ways to measure and evaluate employee performance data:

  1. Graphic rating scales. A typical graphic scale uses sequential numbers, such as 1 to 5, or 1 to 10, to rate an employee’s relative performance in specific areas.
  2. 360-degree feedback.
  3. Self-Evaluation.
  4. Management by Objectives (MBO).
  5. Checklists.