Hotel Front Desk Clerk Duties and Responsibilities

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.

What are the duties and responsibilities of desk clerk?

Desk Clerk Duties and Responsibilities

• Answering the phone. Desk clerks are the first line of contact for people who have general questions or who need to speak with a specific person.
• Filing Paperwork.
• Electronic Correspondence.
• Maintaining Calendars and Schedules.
• Taking and Maintaining Inventory Levels.

  What’s the difference between receptionist and front desk clerk?

  A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. Such receptionists are often called front desk clerks.

  Is an office clerk a receptionist?

  A receptionist is an employee taking an office or administrative support position. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks.

  What kind of job does a front desk clerk have?

  Front desk clerks work directly with the public, often in the hospitality industry or in a related field. These professionals are often the first impression that anyone has of a business, whether it’s a hotel, doctor’s office or other institution.

  What do you do at the front desk of a hotel?

  A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers Scheduling and modifying guest room reservations and other accommodations

  How much does a hotel front desk clerk make?

  Hotel front desk clerks are often paid hourly, which can vary depending on their employer’s location and size and their level of experience. Common salary in the U.S.: $11.19 per hour Some salaries range from $7.25 to $21.70 per hour Hotel front desk clerk requirements

  What are the duties of a front desk receptionist?

  Some of the main duties of a front desk receptionist include: A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way.