Responsibilities for Front Desk Agent

• Check guests in and out of their rooms.
• Answer any questions guests have.
• Make recommendations for activities and restaurants.
• Store any luggage guests have.
• Answer the phone and direct the call.
• Take reservations on the phone.
• Arrange transportation for guests.

What are the duties of a front office?

Front Office Duties and Responsibilities

• Greet clients and set a positive office atmosphere.
• Answer the phone, take messages, and redirect calls to appropriate offices.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.

What is front office assistant?

Front office assistants greet customers and answer phones, schedule appointments, and manage multiple office tasks. Front office assistants work in a team environment with other office staff members, primarily reporting to the office manager.

What are the duties and responsibilities of front office?

Register & process guests and their assigned rooms. Accommodate guest requests. Communicating with hotel staff on the status of guest rooms. Up Selling guest rooms and promoting hotel services. Handling cash payments. Maintain a clean and neat front desk area. Click to see full answer.

What are the duties of the front desk at a hotel?

Other essential front desk duties include answering telephones to book reservations, or to redirect calls to hotel guests. They also include taking and answering queries relating to the hotel itself – it’s amenities and facilities, as well as handling the initial customer service complaints.

When does the front office of a hotel work?

The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. In this lesson, you’ll learn what kinds of work the hotel front office performs on a daily basis. Are you a student or a teacher?

What should front office staff do to attract guests?

Smile and greet the guest politely will make the guest feel happy and hoping that they will see us again. Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations.