The front of the house, also called the FOH, refers to all actions and areas that a customer will be exposed to during their stay at a restaurant, such as the lobby and dining area. Your front of house space is the perfect place to use decor to set the theme of your restaurant.

What does front of house mean in hotels?

The Work. Hotel receptionists make guests feel welcome, deal with room bookings and cancellations, and handle requests in an efficient and professional way. Their duties usually include: answering questions about facilities in the hotel and the surrounding area. dealing with complaints or problems.

Why is front of house important?

If you’re opening your own restaurant, the way you manage your front of house is an important thing to get right. The front of house represents the customers’ first experience of your business, and impressions are key to achieving recommendations and loyalty.

What do you call the front of a house?

ːd/ ( listen)) is generally one exterior side of a building, usually the front. It is a foreign loan word from the French façade (pronounced [fasad]), which means “frontage” or “face”.

What is FOH and BOH mean?

FOH and BOH are abbreviations that describe the two different parts of the restaurant. FOH stands for Front of the House, and includes everything guests see like the dining areas and bar. BOH stands for Back of the House and includes the kitchen, the line, manager’s offices and basically everything guests do not see.

What do you call the area in front of the front door?

An entryway is the door, passage, or general area of a building’s entrance. It’s commonly referred to as the mud room. Mud rooms are usually used to remove and store shoes and coats. The foyer is a more general term to explain the entry area just beyond the door of a house.

What do you call the front door hallway?

An entryway is a hall that is generally located at the front entrance of a house. Many houses do not have an entryway; in these the front door leads to a foyer, or directly into the living room or some other room in the house.

What is the definition of FOH?

Front of House Definition. FOH means Front of House, which refers to the public parts of bars and restaurants that guests interact with. This is opposed to the meaning of BOH, which is Back of House.

What is the function of the front desk in a hotel?

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.

What does front of the house mean in a hotel?

FRONT OF THE HOUSE • refers to those departments or areas which are accessible and visible by guests. – Front Desk – Restaurant – Concierge – Bell services Direct contact & interaction with guest 7. Back of the House • refers to those departments or areas which rarely have staff-to-guest interactions.

Which is the front of the House Department?

‘Front-of-the-house’ refers to those departments or areas which are accessible and visible by guests, e.g. front desk counters, restaurants, concierge and bell services. They are the points of service encounters where service staff usually have direct contacts and interactions with guests.

Where is the front office of a hotel?

The Front Office is also called the nerve centre of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”.