How to handle phone calls

1. The phone should always be answered within three rings or 10 seconds time.
2. Before answering ensure the background is free from noise.
3. Be prepared.
4. Answer the phone with the appropriate greeting.
5. Speak slowly, clearly and concisely.

What are the things that you should remember when handling a phone call?

Phone Etiquette

• Answer the call within three rings.
• Immediately introduce yourself.
• Speak clearly.
• Only use speakerphone when necessary.
• Actively listen and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone on hold or transferring a call.

What is the proper way of answering telephone and handling telephone calls?

Answering Calls

1. Try to answer the phone within three rings.
2. Answer with a friendly greeting.
3. Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.
4. Ask the caller for their name, even if their name is not necessary for the call.

How do you professionally put someone on hold?

The Proper Etiquette for Putting a Client on Hold

1. Explain the reason you need to put the caller on hold.
2. Ask for the person’s phone number, in case the conversation is cut off.
3. Promise to return in a minute—or your best estimate of how long the hold will last.

When you are on hold Can they hear you?

The agent that puts you on hold will hear nothing while you’re on hold. The exception to this is if they actually only muted their mic, making you think you’re on hold. Some configurations of recording software will record you even while on hold or in an IVR queue.

Why is telephone etiquette so important?

One of the most important elements of customer service is telephone etiquette. It is vital to let your customers know you are listening to them and genuinely care about what they have to say. This helps to build customer loyalty, which leads to repeat business.

What’s the proper way to handle a call?

Call handling is the process, from start to finish, of greeting the customer, troubleshooting, diagnosing the issue, providing an effective resolution and saying goodbye to the customer. There are different ways to go about each separate task, but these steps should be followed as a basic guideline of how to handle a call. 1. The Greeting

What makes a good customer service call handling?

Good call handling is a good conversation, and conversations with customers are important. After all conversations improve relationships, and relationships strengthen business. Tone and clarity of voice; how easy is it for people to understand what you are saying. Does your tone trigger an emotional response in a caller

What does it mean to do call handling?

Call handling is the process, from start to finish, of greeting the customer, troubleshooting, diagnosing the issue, providing an effective resolution and saying goodbye to the customer.

Why do you answer the phone when you have a business call?

It’s often the initial communication point between you and your customers that forms a first impression, and it can help boost customer loyalty. Answering calls swiftly and taking messages displays competency, and lets your customers feel cared for.