Front Office Job Summary

• Greet clients and set a positive office atmosphere.
• Answer the phone, take messages, and redirect calls to appropriate offices.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.
• Oversee sorting and distribution of incoming mail.

What is front office system?

Front office systems are any computer programs that enable front office workers to perform their jobs. In retail, a good example of this type of system is a cash register that automatically transfers sales data to back office systems.

What are the activities of front office management?

These operations involve activities such as − Determining the type of guest (fresh/repeat) by checking the database. Ensuring preferences of the guest to give a personal touch to the service. Maintaining guest’s account with the accounting system.

How does the front office work at a hotel?

For the guest with confirmed reservation, the front office clerk hands over a Guest Registration Card (GRC) to the guest and requests the guest to fill in personal information regarding the stay in the hotel. The clerk then registers the guest in the database thereby creating a guest record and a guest account along with it.

What is the structure of a front office?

Organizational chart Organization structure of FO department varies It is depends on the size and style of operation of the hotel It can be categorized into – Small sized hotel – Medium sized hotel – Large sized hotel ( Refer to the Figure 1.1, 1.2 and 1.3 for organizational structure of FO 9 10. DUTIES OF FRONT OFFICE PERSONNEL 10 11.

What kind of communication does the front office use?

This is termed as internal communication. It mostly relies upon the PBX or IP-PBX system. When the front office communicates with the potential customers outside the hotel, corporate offices, and other ancillary service providers, then it is an external communication.