Desktop support is more than just the “people who repair computers.” Technicians cover a wide range of responsibilities supporting many tasks, including asset management, end-user training, network support, software support, access management, information security, and more.

Is desktop support a good career?

A career in IT/Desktop support offers a lot of opportunity and benefits. It gives you an easier window into almost any tech industry. It also provides a good medium for improving your technical skills. If you love computers, network systems and working with people, IT support may be a great way to launch your career.

How do I become a desktop technician?

Required Education A 2-year associate’s degree or 4-year bachelor’s degree in a computer science-related field gives prospective desktop technicians computer know-how to troubleshoot and repair any technical problem.

What is a desktop position?

A Desktop Support Specialist is generally hired by a company to oversee and maintain their computer hardware and software systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Desktop Support Specialist.

How much do desktop support technicians make?

Salary Ranges for Desktop Support Technicians The salaries of Desktop Support Technicians in the US range from $25,392 to $114,553 , with a median salary of $81,260 . The middle 57% of Desktop Support Technicians makes between $81,260 and $91,463, with the top 86% making $114,553.

What education do you need to be a computer support specialist?

A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others. The median annual wage for computer network support specialists was $65,450 in May 2020.

What does it mean to be a desktop support specialist?

A desktop support specialist is a trained computer expert who provides technical support to users of computer software and hardware running the Windows®, Macintosh®, or Linux® operating system.

How many jobs does a computer support specialist have?

Computer user support specialists held about 687,200 jobs in 2019. The largest employers of computer user support specialists were as follows: Faster computer networks are making it possible for some support specialists, particularly help-desk technicians, to telework, or work from their home.

What do you need to know about desktop support?

Web-based support for desktop computers may involve chatting with a customer service agent using an instant messaging window. Often, there is a need for a steady and patient teacher to navigate through a confusing and difficult software application. Usually, a desktop support specialist will be an expert in several software applications.

How to become a computer network support specialist?

Most computer network support specialists need at least an associates degree to be considered for a position. Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree. There is a wide variety in computer network support specialist positions.