Typically, a hotel rebate is a fixed dollar amount per room sold. So, if your conference generates the sale of 100 rooms for 3 nights (300 roomnights), you might get a rebate check for $3,000.

What are the sections of the front office department and its functions?

Function areas under The Front Office Organization

• Reception/Registration Section. This section is located in the lobby.
• Information. It is located at a front desk and responsible for handling mail and messages with room keys.
• Cashier.
• Reservation.
• Telephone Section.
• Lobby.
• Bell Desk.
• Business Center.

What is discount in front office?

Discounts can be applied to an individual item, a whole check, or (in 6.50. x), a pre-defined group of items. These are configurable in Back Office. To apply a discount, navigate to the More Functions page (or whichever sublist your Discount buttons appear on) and select the Discount you would like to apply.

What is account allowance in front office?

Front Desk cashier normally passes a allowance when a guest indicates that he/she has a complaint about room rate applied, charges on bill, Mini bar disputes, double postings, free inclusions which was part of rate and may also due to dissatisfaction of certain hotel services.

What is upselling in front office?

Upselling refers to persuading a customer to buy additional products and services, something that they didn’t plan to buy initially. Upselling in the front office and front desk upselling are the same things. They encompass selling additional services or room upgrades to guests that arrive at a hotel.

What is hubbart formula in front office?

The Hubbart Formula is a formula that can be used in hotel management. It is used to determine the proper average rate to set for rooms in a given hotel. It can be expressed as a formula: [(Operating expenses + Desired return on investment) – other income]/projected room nights = room rate.

How does front office handle guest rebates or allowances?

If a situation arises where it is absolutely necessary, a rebate / allowance may be authorized and handled by the front office cashier, but all such rebates must be reviewed by the Front Desk Manage r or duty manager at the end of each shift. A rebate should be only passed when it is the only way to placate or satisfy the guest.

How does the front office of a hotel work?

At the end of each day, the auditing department double checks all transactions. It also creates charges for each room for any extra services incurred, such as guests making long distance phone calls. This way, the hotel is ready to check guests out with appropriate charges. Let’s look at an example of how a hotel front office might operate:

When to pass a rebate to a guest?

A rebate should be only passed when it is the only way to placate or satisfy the guest. Post a (–ive) entry on the correct Transaction / rebate code to pass a rebate. When the decision is to make a rebate, the cashier will prepare the rebate voucher. The voucher must contain the following information:

What is the function of the reservation department?

You may say Reservation Department is playing an important role in the hotel to make sure there are rooms for guests. This department belongs to revenue center as the main function of this department is to receive guests’ payments, which is the revenue to the hotel.