The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. These departments view the front office as a communication liaison in providing guest services.

What is Porter in front office?

A hotel porter welcomes guests, carries their luggage to and from their room and arranges various services such as taxis and restaurant bookings. They are sometimes referred to as a concierge, usually when at a senior level.

Why is a hotel porter one of the most important personnel in the front office?

Porter or Bellhop Service Ensuring that everything in the room is in order and properly working, the porter checks room equipment, such as lighting and ventilation. He may also instruct visitors in the operation of hotel systems, such as the television remote control and telephones.

What are the two kinds of reservations?

Types of Reservation

• Guaranteed reservation.
• Non –guaranteed reservation.

  What are being communicated between the front office and housekeeping?

  Housekeeping Department Housekeeping and the front office communicate with each other about housekeeping room status, the report on the availability of the rooms for immediate guest occupancy.

  What is the role of the front office?

  The front office department has to exchange necessary information about the guests with the other departments for giving good service. Both departments must inform each other about the changes in room status. General Guest requests like extra towels are conveyed to housekeeping.

  What is the importance of hotel front office coordination?

  Hotel Front office Coordination – Interdepartmental Communication Hotel Front office Coordination between front office department and other departments is required to ensure maximum satisfaction for the guests. The front office department has to exchange necessary information about the guests with the other departments for giving good service.

  Where is the front office of a hotel?

  The Front Office is also called the nerve centre of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”.

  How does front office coordination with housekeeping work?

  Front office Coordination with HOUSEKEEPING Both departments must inform each other about the changes in room status. General Guest requests like extra towels are conveyed to housekeeping. Scanty baggage guests should be informed to the housekeeping so that they can be tracked.