There is no way to track your card. It can take up to 10 business days excluding holidays to receive your card in the mail. Visit TurboDebitCard.com or call us toll-free at (888) 285-4169 to check the address we have for you, update your address, or have a new card sent to you if it’s been longer than 10 business days.

Why can’t I get a TurboTax card?

There are two possible reasons you weren’t able to get a card: 1. You’re using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax. Only TurboTax Online and the TurboTax mobile app offer the Turbo® Visa® Debit Card.

How do I order a new TurboTax card online?

If you would like to request a replacement for your Turbo Prepaid Visa® Card, click here: or contact the Customer Care department toll-free at (888) 285-4169.

What bank is TurboTax cards through?

Green Dot Bank
The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association.

Will my stimulus go to my Turbo Card?

The IRS may deposit some stimulus payments on debit cards, including the Turbo® Visa® Debit Card, for taxpayers that chose to receive their refund through that method in tax year 2019. If the IRS deposits a stimulus payment onto your debit card, you will be able to immediately use the stimulus funds upon deposit.

Where can I withdraw money from my Turbo debit card?

With your Turbo Visa Debit Card, you can withdraw your money at more than 19,000 fee-free ATMs across all 50 states. You can also request a check for the money on your Turbo Visa Debit Card by calling Green Dot at 888-285-4169 and speaking to a customer service specialist. You’ll get your check in the mail in approximately 14–21 days.

Can you deposit a check into a TurboTax account?

Government stimulus payments are not eligible for early direct deposit. If you are expecting a government or payroll paper check, find out how deposit a check to your account. Don’t have a card to access your funds? If you no longer have access to your Turbo Visa Debit Card, don’t worry.

What happens if I Lose my Turbo Visa debit card?

If you no longer have access to your Turbo Visa Debit Card, don’t worry. You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days.

How can I find and see pending deposit to my turbo card?

We cannot see your personal information nor your TurboTax card information. Sign in to your account to see your balance history, track your spending, send money, pay bills, and more. Please click here for the TurboTax Visa Debit Card customer care phone number. When you call the number follow the steps below :