The different roles and duties of a hotel`s front office staff make the department the Nerve Center” of the establishment. It is because the front office staffs give the first impression and are in charge of handling most of the queries and issues affecting the guests.

Why is front office department important in hotels?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. The Front desk is responsible for answering enquiries, directing queries to correct personnel/department. Communication skills and personal appearance are very important and influencing factors.

Which department is the backbone of hotel?

housekeeping department
Housekeeping staff is responsible for ensuring that guest areas are trim and spruce, and without housekeeping, the state of a hotel would quickly deteriorate. The housekeeping department is the backbone of any hotel and it plays a crucial role in keeping guests satisfied.

What is the main function of front office department?

Introductions To The Hotel Front Office Department The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.

What is backbone of a hotel?

KAUSHI LEELANANDA: The housekeeping department is the backbone of the Hotel operation. It plays a very important role in the hotel and is the one of the main pillars of the quality of the hotel.

Where is the front office in a hotel?

Sunday, January 10, 2010. Front Office Department. The “Front Office Department” is the major department in a hotel which is situated at the front part of the hotel and it’s duty is to sale the rooms of the hotels after registration and hand over key to the guest.

What is the function of the front desk in a hotel?

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.

What are the responsibilities of the front office?

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. Following are the most basic responsibilities a front office can handle. These operations are visible to the guests of the hotel.

Which is the responsibility of the back office?

When this occurs, collection becomes the responsibility of the back office accounting division. At the time of guest departure, the front office staff thanks the guest for giving an opportunity to serve and arrange for handling luggage. In addition, if the guest requires airport or other drop service, the front office bell desk fulfils it.