Just give our Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.

Which ombudsman does Virgin Media use?

CISAS
Complaining about Virgin Media to CISAS If you’ve exhausted all the options with Virgin Media and still don’t feel you’ve got a satisfactory outcome, then you can make a complaint to the ombudsman. Each broadband provider uses one of two ombudsman services; for complaints about Virgin, you need to contact CISAS.

Who to complain to about Virgin Media?

Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA.

How do I contact Virgin Mobile customer service?

Call Us

1. Call Us.
2. 1-888-999-2321.

How do I speak to the UK Virgin Media call center?

Re: How can I speak to a UK call centre? All the calls to 150 or 0345 454 1111 are to what is essentially a mixed offering.

How do I escalate a complaint to Virgin Media?

It’s completely free. Or ring us on 0345 6000 789** from any other phone. Call us from a textphone on 18001 0345 454 1111*.

How can I send an email to Virgin Media?

How to send emails in Virgin Media Mail

1. Visit mail.virginmedia.com.
2. Enter your My Virgin Media email address and password.
3. Select Compose on the toolbar.
4. Enter the recipient’s email address in the To field and press Enter on your keyboard (you can add more than one email address by separating them with a space)

Is Virgin Mobile customer service 24 hours?

You can use our service 7 days a week from 8am until midnight.

What is the phone number for Virgin Media?

If you need Virgin Media customer care for broadband, TV and phone service, you need to call Virgin Media customer service number 0345 454 1111. They will assist you properly regarding everything. If you need assistance regarding your home, you need to call Virgin Media customer care number free 0800 064 3836.

Where do I go to pay my Virgin Media Bill?

If you haven’t registered for My Virgin Media or can’t remember your details, see Managing your broadband, TV and phone account with My Virgin Media. Alternatively, you can find out how much you owe by calling our dedicated automated payment service on 0800 064 3777.

Why is my Virgin Media payment not working?

If you’re having trouble accessing our payment channels from home, this could be due to your broadband and phone services. First of all, check your service status online or through the My Virgin Media app to identify any issues in your local area. If your services are working fine and you’re still experiencing issues, follow these steps.

How can I find out how much I owe Virgin Media?

Alternatively, you can find out how much you owe by calling our automated payment service on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone and selecting option 1. *For details about how much it costs to call our team from a Virgin Media home phone, visit