What can I do to prevent this?

1. Register the correct billing information with the card provider.
2. When you make a payment, make sure the billing information you enter on Roblox matches the registration information exactly.
3. Try a different payment method.

Why is Roblox not letting me buy Robux?

Check to make sure you are logged into the correct Roblox account that made the purchase. If you are certain you are logged into the correct Roblox account, tap on the product again, but do not complete the purchase.

What to do if you can’t remove a payment method?

If you’re trying to remove your payment method because you have an unfamiliar charge on your financial statement, get help with identifying unfamiliar charges first. If you have any active subscriptions, you must have at least one payment method on file. If you want to continue enjoying your subscriptions, you can change your payment method.

When do I need to set up a payment arrangement?

Payment arrangements are available to Postpaid customers who need help paying their bill, be aware that late fees may still apply. If your account is 31 days or more past due, then you must pay the past due amount before you can set up a payment arrangement. To set up a payment arrangement, click the button below.

What happens if you fail to pay a payment arrangement?

Failure to meet the payment arrangement criteria may result in a failed payment arrangement and possible service suspension. Make sure your first installment and each installment after are paid by the specified due date. Pay all new bills that become due during the arrangement by the due date.

When to apply for a short term repayment plan?

You can apply for online for a short-term repayment plan if you owe less than $100,000. Long-term payment plan: Long-term payment plans, also called installment agreements, last for more than 120 days. You can apply online for an installment agreement if you owe $50,000 or less.