Here are seven points to consider when answering questions:

1. Clarify the question first. Customers ask two basic types of questions.
2. Show your domain expertise.
3. Make sure everyone understands.
4. Provide an expert point of view.
5. Redirect inane and unfair questions.
6. Respond with metaphors.
7. Demeanor speaks volumes.

How do you respond to a customer you don’t know the answer to?

Spend more time listening and asking Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.

How do you respond to a customer politely?

Overarching principles for communicating with customers

1. Be open and honest.
2. Be grateful for their effort.
3. Be courteous, not scripted.
4. Don’t make promises you can’t keep.
5. Show understanding.
6. Find their real need.
7. Offer workarounds.
8. Give an honest explanation.

What are some interview questions for customer service?

23 customer service interview questions to ask candidates

• How would you define good customer service?
• What appeals to you about this role?
• What’s the best customer service you’ve ever received?
• Can you tell me about a time when you received poor customer service?

How do you say I dont know to a customer?

What To Do When You Don’t Know The Answer To a Customers Question

1. Be Honest. This does not mean you tell the customer “I don’t know”.
2. Don’t Make Stuff Up. NEVER!
3. Search For Answers.
4. Give the Customer An Estimated Wait Time.
5. Inform the Customer.
6. Close Gracefully.

How do you ask customers to wait?

How to Ask People to Wait

1. Hang on a moment / a mo.
2. Give us a second.
3. Half a moment / a mo. These phrases are quite informal but polite in tone.
4. I’ll be right with you.
5. Sorry, I’m a bit tied up right now.
6. Wait and see.
7. You’ll just have to be patient.
8. Give me a chance.

What is the most polite way to say no?

CHECK THESE OUT

• I’m honoured but I can’t.
• I wish there were two of me. . .
• Sorry, I’m booked into something else right now. . .
• Sadly, I have something else. . .
• No, thank you but it sounds lovely, so next time. . .
• I’m not taking anything else right now. . .
• Thank you so much for thinking of me, but I can’t! . .

How do you say wait nicely?

Ways of telling or asking someone to wait – thesaurus

1. hold on. phrasal verb.
2. just wait until/till. phrase.
3. hang on/hold on a minute. phrase.
4. wait a minute/second. phrase.
5. just a minute/moment/second. phrase.
6. let me see/think. phrase.
7. bear with me/us. phrasal verb.
8. something will have to wait. phrase.

Is it rude to say wait?

“Hang on” is used mostly when talking on the phone. “Wait a minute, he’s coming up the stairs now.” You typically hear the word “wait” in combination with other words. Just saying “wait” sounds abrupt and rude. “Wait a second, I’ll go see if we have it.” You might hear a salesclerk say this in a store.