Summary. Receptionist performance goals majorly include good Customer Service, Business Etiquettes, Stress Handling skills, Collaborative skills, Handling Office Traffic, and Communication Skills. These skills are the prominent kpi for receptionists.

Why is a front desk receptionist important?

Your receptionist is quite often the first person that a customer, candidate, or client interacts with when making contact with your organization, so they are essentially the face and voice of your company and for this reason, they play an extremely important role in the representation of your organization.

Why is a receptionist important in an office?

Receptionists make an important part of almost any office. They are usually the very first point of contact within the office for both visitors and customers and are necessary to project a positive image from the company that they’re representing.

Is there a receptionist at the front entrance?

The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Individual offices inside the company might also have their own receptionists.

What are the requirements for front desk representative?

Requirements Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills

What do you do at the front desk?

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.