Room divisions is the heart of any hotel as it is the most revenue generating department in the hotel (Chon & Sparrowe, 1995). Room division comprises of front office, housekeeping, Maintenance and security. This all department work in hand in hand for the smooth functioning of the organization.

What is the importance of room Division in hotel?

The Rooms Department is very important in the promotion plans of hotel. It affects the overall profit and requires an appropriate strategy for the successful operation of the hotel. Therefore, the manager must have the necessary skills to overcome the current problems in the hotel and be flexible in problem solving.

What is the difference between the rooms division vs the front office?

The rooms division manager is responsible for Executive Housekeeping and Front Office. He/she manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Management. Creating the basis for this is the primary concern of the rooms division manager.

What is a guest cycle?

The guest cycle is the complete experience that a guest goes through in a hotel: from making the booking to departure and the interaction with the hotel even after departure. Before confirming a reservation, the hotel may ask for a credit card guarantee or an advance payment/ deposit from the guest.

What is the guest cycle in hotels?

You can think of the guest life cycle as the four stages a guest goes through when lodging at a property – before they arrive in the hotel, when they arrive, while they’re staying, and after they’ve departed.

What is the role of the rooms division?

1 The Rooms Division plays an important role in the working process of a hotel. This is the first point of contact that hotel staff have with guests, and it contributes significantly to the profit and revenue of the hotel.

Who is the head of hotel rooms division?

The department heads significantly work hand in hand to ensure that the hotel operations, especially the entire Rooms Division operation, is running smoothly in accordance with the company standard operating procedures while considering the hotel’s ulti ate goal – that is to give satisfaction to guests.

What are the functional departments of a hotel?

The hotel functional departments are rooms division, food and beverage, accounting, human resources, engineering, and the sales/marketing and catering. All these depend on each other to come up with the best service and enormous amount of generated revenues. Within the hotel, the rooms division is the er e e ter for the most operations.

What is the rooms division at the Hilton?

Speaking from personal experience, I feel this is a perfect definition of how the rooms division operate at the Hilton on Park Lane. They are the reception for guests, the main purpose of their visit, and also the source of all information.